Delete your account
Last updated 11 September 2026
How to delete your account
In the game
- Open Sero and sign in
- Go to Settings
- Tap Delete account
- Confirm with Yes, delete account
Or by email
Use this if you cannot sign in, or if your account is banned. Banned accounts cannot be deleted from inside the game, so email is the only route for them.
Write to supportsero@gmail.com and include:
- A screenshot of the email address of the account you want deleted
- The account ID you want deleted
- A screenshot of you signed in on your profile
Your account ID is shown on your profile screen in the game, so the profile screenshot usually covers both. We ask for all three so nobody can delete an account that is not theirs.
What happens next
Your account is deactivated for 31 days before anything is erased.
During those 31 days your account is hidden. Your profile cannot be opened, and you will not appear on any leaderboard or in anyone's friends list.
Signing in during those 31 days cancels the deletion. Your account is restored automatically and works exactly as before. There is no cancel button anywhere, because signing back in is the cancel. If you change your mind, just log in.
If you do not sign in, everything below is permanently deleted within 24 hours of the 31st day.
What is deleted
All of this is permanently and irreversibly deleted:
- Your account name
- Your email address
- Your profile picture
- Your Google or Apple sign-in link
- Your level, XP, coins and total playtime
- Every skin you own, and the cosmetics you selected
- Your friends list, and your pending friend requests
- All of your personal best records, and your 2v2 match history
- Your reserved username, if you have one
Nothing is kept as an anonymised copy. The account record itself is removed, not emptied.
What is kept, and for how long
- Server log lines containing your numeric account ID. Kept up to 30 days after deletion, then deleted automatically. They hold the account number only, not your name, email or anything else about you.
- Database backups. Deleted on the same 30-day cycle. Until a backup ages out, a copy of your account may still exist inside it. Backups are only ever used to restore the service after a failure.
That is the complete list. After 30 days no trace of your account remains on our servers.
Replays, game settings and other files saved on your phone never leave your device, so deleting your account does not touch them. Uninstalling the app removes those.
Before you delete
Cancel any subscription you have running first.
Sero Gold and Sero Platinum are billed by Google Play, not by us. Deleting your Sero account does not cancel a subscription, and it does not stop Google from charging you.
Cancel in the Google Play Store app, under Payments & subscriptions, then Subscriptions. We cannot cancel or refund it for you, and we are not responsible for subscriptions left running.
Questions
Email supportsero@gmail.com
See also our privacy policy for everything we collect and why.